Privacy

Definitions
Petmed, We – the owners of this website and all material on this website.
You, Your – the individual, person or business accessing this site.

Terms
All the content of this website remains the property of Petmed and is copyrighted © with all rights reserved. You may not copy, distribute or publish any material from this website. Petmed endeavours to maintain that all the information stated is correct at the time of issuing. Under no circumstances will we be liable for any person or business entity for any direct, indirect, special, incidental, consequential or other damages based on any use of this website or any other website to which this site is linked.

Links to other websites
Petmed makes no representation to other websites which you may access from the Petmed website. When you access a website from the Petmed website please understand that it is independent from the Petmed website. A link from Petmed website to outside sites does not mean that Petmed endorses the products or services or accepts any responsibility for the content or use of those sites.

Privacy Policy
When you voluntarily submit or send an electronic mailing address, electronic mail or SMS text message to Petmed, including information about you, Petmed will keep a record of this information so that we may respond to you. We will make every reasonable effort to keep that information secure and will not disclose such information to any other party other than to fulfill any business obligations to you.

Responsible Use of Information
Your personal information privacy is important to us. As our customer, we respect your right to be aware of who has information about you, what they are doing with it and why, and who else they are sharing it with. We have adopted a privacy compliance culture that cements this relationship with you. Its foundation is the new private sector privacy laws.

Collection
We collect information about you to provide you with a breed specific health report for your pet. We may also use this information to provide you with details of products and services that may be relevant to you. Types of information we collect and handle includes identity and contact details of you and product or service preferences you may have. Generally, we collect this from you. On occasions, we obtain information about you from others. This allows us to tailor our products and services to best suit your needs.

Use and Disclosure
We will not use or disclose this information for a purpose unrelated to this or outside your reasonable expectations unless we have your agreement or need to meet a legal obligation or authority. To provide our products and services in the most cost effective and efficient way, we may need to utilise the services of others. Should this require us to share information, we will require those persons to respect your right of privacy. By completing a quote request we will be using the information contained in the form to;

(a) provide you with a quote for pet insurance. Petmed is issued by the insurer The Hollard Insurance Company Pty Ltd (Hollard) ABN 78 090 584 473,AFSL 241436; arranged and administered by PetSure (Australia) Pty Ltd (PetSure)ABN 95 075 949 923, AFSL 420183 and jointly promoted by Marketing Services Pty Ltd (MS) ABN 95 163 172 683 (AR No.458417) and Amway of Australia (Amway) ABN 49 004 807 756 (AR No. 267423). Any advice provided is general only and has been prepared without taking into account your objectives, financial situation or needs and may not be right for you. Consequently, before acting on this information, you should consider the appropriateness of this information having regard to your objectives, financial situation and needs. Please consider Combined Product Disclosure Statement, Policy Terms and Conditions and Financial Services Guide, available from www.petmed.net.au or by calling 1300 732 172. This information is accurate as at May 2014 and is subject to change without notice.;

b) you may be contacted by a sales representative. If you do not wish to be contacted, please unsubscribe from receiving future Petmed and emails or inform the sales representative if they contact you;

c) provide you with access to a pet health report for your breed of dog or cat.

Quality, Access and Correction
Information about you is integral to decisions we make about our products and services for you. It is essential that that information is correct. You are encouraged to assist us to ensure this by alerting us to any changes in your particular circumstances. You are also welcome to get access to information we hold about you and to draw any inaccuracies to our attention, by contacting us.

Security
We will safeguard information we handle about you. This includes preventing its misuse or loss both internally and externally.

Website
What Information is Collected and Why? Data is collected from our website to determine which pages are the most popular, what country users come from, peak usage times and similar information. This data is collected to improve our site and improve the customer experience.

Cookies
PetMed collects information from the site using “IP files”.
When you visit the PedMed site to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed and any information downloaded. This information will be used for the purpose of site analysis and to help us offer you improved online service. We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our Web Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Web Site. This information may also be used for remarketing to you via our online advertising campaigns. In this, third-party vendors, including Google, use cookies to serve ads based on a person’s past visit to this site. You can opt out of Google’s use of cookies by visiting Google’s Ads Settings

Changing Website Terms and Conditions
This Important Legal Information may be updated from time to time. If you choose to bookmark pages within the web site for future use, you agree that it is your responsibility to check if any such updates have been made since you last visited this web site.

We cover pets from 8 weeks to No Upper Age Limit! Click here & get a quote in 30 secs

Petmed is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and is promoted and distributed by PetSure’s Authorised Representative (AR), Marketing Services Pty Ltd ABN 95 163 172 683, AR 458417. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available at petmed.net.au.

Lifetime Cover* & Lifelong Cover* As long as there are no breaks or gaps in cover and subject to the terms and conditions of your renewing policy. 8,000 + Pets* Since 2005 . Over 90% claims paid in 5 days* Based on average monthly claims data by Petsure for Petmed 2020.